Frequently Asked Questions - Fair Usage

Hayai has a fair-usage policy for most Flat-Rate plans. But we want it to be fair to you as well.

Short answer: No.

Long answer: Not currently, however, in order to make the experience better for our subscribers, we may look at bringing back Hayai Zone (as it was or in a new form) at some time in the future.


Following is a description of a feature Hayai does not currently offer and may or may not implement in the future:

The TRAI currently recommends a maximum of 1:50 for residential subscribers and 1:30 for business subscribers, but it should be noted that contention ratios can only apply to (truely) unlimited plans, which means if you're on a usage-based plan (including 95th percentile subscribers), the contention ratio is not a relevent measurement.

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Net Neutrality is a fairly long and complicated issue. On the whole, Hayai agrees with most of the basic principles: no paid prioritization, no blocking and no throttling.

WTTB stands for "Wireless to the Building" and is a new experiment Hayai is undertaking in order to reach areas Hayai can't normally serve with FTTB due to circumstances beyond our control which prevent Hayai from utilizing or building the necessary wired infrastructure.

Fundamentally, WTTB is similar to Fiber to the Building (FTTB) - the plans are the same (excluding All-You-Can-Eat and 95th Percentile) and your premises is wired with the same kind of cable BUT there is no cable from our nearest PoP (point of presence) to reach your building.

[This FAQ page exists for legacy reasons and no longer applies]

That all depends on how many active users there will be in your household and how much data you think you'll use.

If everyone is simply reading email or browsing the web but you're not downloading much or watching a lot of streaming video, you're probably OK with the lowest tier (currently 15mbit/s).

If you are doing a bit of downloading and/or streaming video, we figure about 25mbit/s per active user should be about what you need, so start with the middle tier (currently 30mbit/s)

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]


If a company name is entered on the registration form, Hayai will first check the company register to confirm the address of the business.

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Short answer: no.

Long answer: it depends how much.

The short version: Don't be a bandwidth hog.

The long version: Our Fair Usage Policy (FUP) is not designed to restrict usage, it's designed to ensure that network resources are available to everybody without significant/prolonged drops in speed.

While Hayai engineers both our core and delivery networks to be as congestion-free as possible, we reserve the right to implement traffic management within the network and on the network border under certain circumstances, which include but are not limited to:

Yes and no.

Some ports will be blocked for security reasons (25 outgoing and so forth) per international practices.

Things like Bittorrent, DC++ and online-games will work fine and are not blocked or shaped at present.

We're implementing a large P2P cache, and we're even experimenting with running a private torrent tracker for Hayai customers only (this way you can be sure that you are only using "Hayai Zone" bandwidth).