Frequently Asked Questions - Installation

Find out more about installation charges & timeframes

If the new location doesn't have the necessary cabling or infrastructure (even in the same building), due to the time and cost of installing the necessary conduit we use to protect the cables from damage as well as the new cables being installed, we will need to charge for a fresh installation.

These charges can be waived under certain circumstances (such as signing a term contract).

We would prefer to have 30 days notice for any move, with a minimum of 7 days notice.

The simple answer: no.

The less simple answer is that it simply isn't feasible:

Phone Support

Hayai has a 24x7 hotline available for active subscribers for all of your support requirements.

You can also use other methods such as email, live-chat, Skype, and social-media (such as Twitter or Facebook) to reach us.

Quality Control

Hayai owned and operated networks: Hayai continuously monitors connectivity and network load to all Hayai-owned equipment and has contingency measures in place (such as redundant routes) in the event of an interruption on one or more network paths.

That depends on the service you're interested in.

Hayai Lite, WTTB and FTTH

These services are provided using Hayai's own infrastructure, so we are able to provide specific information as to which buildings have these services. Please refer to our coverage map at

WTTB stands for "Wireless to the Building" and is a new experiment Hayai is undertaking in order to reach areas Hayai can't normally serve with FTTB due to circumstances beyond our control which prevent Hayai from utilizing or building the necessary wired infrastructure.

Fundamentally, WTTB is similar to Fiber to the Building (FTTB) - the plans are the same (excluding All-You-Can-Eat and 95th Percentile) and your premises is wired with the same kind of cable BUT there is no cable from our nearest PoP (point of presence) to reach your building.

While there are typically installation charges according to the service chosen (you can find out the charges by clicking the "specifications" link below the pricing for the plans/services you're interested in), subscribing to Hayai online is FREE and we do not take deposits or advances of any kind. EVER.*

Payment of the installation charge and first month of service is due only when your installation is complete and the connection is active*.

We do not currently offer the option to pre-pay for service on a quarterly, semi-annual or annual basis, however we do have

We now have annual pre-paid options for some plans, whereas certain services or promotions may require a term contract (12, 24, 36 or 60 months).


Accounts will be billed either monthly (post-paid plans such as 95th percentile) or annually (pre-paid plans such as usage-based or all-you-can-eat).

We determine business plans according to the number of employees at the premises being connected.

A general guideline is as follows:

  • Small: <= 10
  • Medium: 11 to 50
  • Large: 51 to 200
  • Leased Line: 201+
Small variations may occur from time to time depending on the type of company and number of actual users.


If a company name is entered on the registration form, Hayai will first check the company register to confirm the address of the business.

KYC Documentation Required

  • Photo proof of identity & signature
  • Proof of address
  • A self attested photograph (we will take this digitally at the time of installation, you will attest digitally)

You can use any of the following documents as proof of your identity:

  • AADHAAR Card
  • Income Tax PAN Card
  • Photo Credit Card
  • Voter ID Card
  • Passport
  • Arm's Licence
  • Driving Licence
  • Identity Card issued by Central / State Government


FTTH/WTTB - 6 months*
Hayai Plus - 3 months* / Hayai Plus 1000 - 6 months*
FTTB - 1 month*
Hayai Lite - 3 months*

Small Business

6 months*

Medium Business

12 months*

Large Business

12 months*


12 months*

Term Contracts (all services/tiers)

Length of agreed term (usually 12, 24, 36 or 60 months)*

How long an installation takes may depend on a variety of factors, but connections are installed and activated on a "first come, first served" basis only. 

This depends on the plan you are subscribing to and what type of customer you are (residential/business, FTTB/FTTH etc)

For more information, please refer to the "specifications" for your chosen plan.