Frequently Asked Questions

Choosing a plan (26)

Find out how to choose the right plan for you

Short answer: No.

Long answer: Not currently, however, in order to make the experience better for our subscribers, we may look at bringing back Hayai Zone (as it was or in a new form) at some time in the future.

 

Following is a description of a feature Hayai does not currently offer and may or may not implement in the future:

Understanding 95th Percentile Billing

The 95th percentile is a mathematical calculation widely used to determine billings for Internet connections that are provided as "burstable" (variable rate) bandwidth.

Which plans are available may depend on where you live and what type of infrastructure is available to us - you'll need to refer to our coverage maps for a general idea of what might be available where you are.

Some services may be delivered over Wireless (WiFi), while others may be delivered on Fiber to the Home/Premises (FTTH/FTTP), and in some areas we're utilizing a hybrid of 2 technologies.

We do not currently offer the option to pre-pay for service on a quarterly, semi-annual or annual basis, however we do have

We now have annual pre-paid options for some plans, whereas certain services or promotions may require a term contract (12, 24, 36 or 60 months).

 

Accounts will be billed either monthly (post-paid plans such as 95th percentile) or annually (pre-paid plans such as usage-based or all-you-can-eat).

[This FAQ page exists for legacy reasons and no longer applies]

That all depends on how many active users there will be in your household and how much data you think you'll use.

If everyone is simply reading email or browsing the web but you're not downloading much or watching a lot of streaming video, you're probably OK with the lowest tier (currently 15mbit/s).

If you are doing a bit of downloading and/or streaming video, we figure about 25mbit/s per active user should be about what you need, so start with the middle tier (currently 30mbit/s)

Wire speed is what it sounds like: the speed at which the wire between your router and our equipment operates.

What "wire speed" means in real terms varies depending on which type of network you're connected to, but typically here's what you can expect:

Hayai Plus is similar to Hayai's traditional FTTB service but is only available in certain areas.

Hayai Plus offers speeds up to 1gbit/s (like Hayai's FTTH service) but as with Hayai's FTTB services, Hayai Plus is delivered through a partnership with a large infrastructure provider which has built infrastructure in a number of service areas.

Hayai's standard FTTB and FTTH services are not available in Hayai Plus service areas due to the agreements we have in place for use of the partner infrastructure.

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

We determine business plans according to the number of employees at the premises being connected.

A general guideline is as follows:

  • Small: <= 10
  • Medium: 11 to 50
  • Large: 51 to 200
  • Leased Line: 201+
Small variations may occur from time to time depending on the type of company and number of actual users.

No.

If a company name is entered on the registration form, Hayai will first check the company register to confirm the address of the business.

IPv4:

Residential: Typically not. We have a Dynamic DNS service available which is compatible with most clients and several routers.

Business: Businesses may be assigned a singular address or subnet. The network administrator will need to fill out an IP justification form. Pricing may vary according to the block size. Alternatively, businesses can available of Hayai's Dynamic DNS service which is compatible with most clients and several routers.

IPv6:

The advertising terminology used by ISPs around the world often confuses customers because it is different to the unit of measurement used by your computer when you're downloading a file.

As with download/upload speeds, there are no latency guarantees on standard broadband products (as opposed to leased-lines and other SLA-based connections).

However, we have set up a basic goal/guideline as to what we think you should get under normal circumstances:

We've made selecting a plan quite simple: we offer a variety of services in a "small, medium & large" format.

Guidelines for Residential subscribers:

[This FAQ page exists for legacy reasons and no longer applies]

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Short answer: no.

Long answer: it depends how much.

The short version: Don't be a bandwidth hog.

The long version: Our Fair Usage Policy (FUP) is not designed to restrict usage, it's designed to ensure that network resources are available to everybody without significant/prolonged drops in speed.

Yes and no.

Some ports will be blocked for security reasons (25 outgoing and so forth) per international practices.

Things like Bittorrent, DC++ and online-games will work fine and are not blocked or shaped at present.

We're implementing a large P2P cache, and we're even experimenting with running a private torrent tracker for Hayai customers only (this way you can be sure that you are only using "Hayai Zone" bandwidth).

Residential:

FTTH/WTTB - 6 months*
Hayai Plus - 3 months* / Hayai Plus 1000 - 6 months*
FTTB - 1 month*
Hayai Lite - 3 months*

Small Business

6 months*

Medium Business

12 months*

Large Business

12 months*

Wholesale/Education/Government

12 months*

Term Contracts (all services/tiers)

Length of agreed term (usually 12, 24, 36 or 60 months)*

Yes.

We want to make it as easy as possible for you to pay your bill or top-up your account.

If there is a payment method we don't offer and we see enough demand for it, we'll try to integrate it.

This would really only apply to flat-rate plans.

Should take effect within 1 hour of the change (depending on how it is submitted).

Users on data plans may purchase more data or up their bill limit at any time.

Unless you are migrating from one type of service (wifi > copper > fiber) to another and a new installation/hardware is required, there is no charge to upgrade.

Upgrades are free, but plan downgrades are set at 10% of the billing period charges.

Within Hayai's network, always, speeds are synchronous at up to 1Gbit/s. Outside of Hayai's network, it depends on the plan you have subscribed to:

Hayai's Data plans are limited only by how much data you purchase - we do not place speed limits on this service.

Our default usage-based plans include a set amount of data-usage (varies according to the plan), and is billed on a 30-day recurring basis. This data expires after 30 days or when it's used (whichever is first) and does not carry over to following months.

[This FAQ page exists for legacy reasons and no longer applies]

Flat-Rate is like but not the same as unlimited.

In an effort to offer more truth in advertising, we say our plans are "flat-rate" (as in price), rather than "unlimited" (as in usage), and consider the difference to be crucial to understanding how we are able to provide our services as we do.

Coverage (13)

Find out more about availability & coverage

If the new location doesn't have the necessary cabling or infrastructure (even in the same building), due to the time and cost of installing the necessary conduit we use to protect the cables from damage as well as the new cables being installed, we will need to charge for a fresh installation.

These charges can be waived under certain circumstances (such as signing a term contract).

We would prefer to have 30 days notice for any move, with a minimum of 7 days notice.

The simple answer: no.

The less simple answer is that it simply isn't feasible:

Phone Support

Hayai has a 24x7 hotline available for active subscribers for all of your support requirements.

You can also use other methods such as email, live-chat, Skype, and social-media (such as Twitter or Facebook) to reach us.

Quality Control

Hayai owned and operated networks: Hayai continuously monitors connectivity and network load to all Hayai-owned equipment and has contingency measures in place (such as redundant routes) in the event of an interruption on one or more network paths.

That depends on the service you're interested in.

Hayai Lite, WTTB and FTTH

These services are provided using Hayai's own infrastructure, so we are able to provide specific information as to which buildings have these services. Please refer to our coverage map at https://www.hayai.in/coverage.

Which plans are available may depend on where you live and what type of infrastructure is available to us - you'll need to refer to our coverage maps for a general idea of what might be available where you are.

Some services may be delivered over Wireless (WiFi), while others may be delivered on Fiber to the Home/Premises (FTTH/FTTP), and in some areas we're utilizing a hybrid of 2 technologies.

WTTB stands for "Wireless to the Building" and is a new experiment Hayai is undertaking in order to reach areas Hayai can't normally serve with FTTB due to circumstances beyond our control which prevent Hayai from utilizing or building the necessary wired infrastructure.

Fundamentally, WTTB is similar to Fiber to the Building (FTTB) - the plans are the same (excluding All-You-Can-Eat and 95th Percentile) and your premises is wired with the same kind of cable BUT there is no cable from our nearest PoP (point of presence) to reach your building.

While there are typically installation charges according to the service chosen (you can find out the charges by clicking the "specifications" link below the pricing for the plans/services you're interested in), subscribing to Hayai online is FREE and we do not take deposits or advances of any kind. EVER.*

Payment of the installation charge and first month of service is due only when your installation is complete and the connection is active*.

Hayai Plus is similar to Hayai's traditional FTTB service but is only available in certain areas.

Hayai Plus offers speeds up to 1gbit/s (like Hayai's FTTH service) but as with Hayai's FTTB services, Hayai Plus is delivered through a partnership with a large infrastructure provider which has built infrastructure in a number of service areas.

Hayai's standard FTTB and FTTH services are not available in Hayai Plus service areas due to the agreements we have in place for use of the partner infrastructure.

How long an installation takes may depend on a variety of factors, but connections are installed and activated on a "first come, first served" basis only. 

This depends on both feasibility and demand. 

While we have a rollout plan in place, it is possible that certain localities may be prioritized over others if there is sufficient demand to warrant it, providing that it is possible to install the required infrastructure in that locality.

FAQ: 

Plans are in place for most metros and several tier-2 cities (see future coverage areas), however, we do not have an exact timeline for each due to circumstances beyond our control, but we announce new service areas publicly as and when they become available, both on the front-page of our website and on our coverage maps.

You can also see updates by following our Twitter feed and subscribing to our Facebook page.

FAQ: 

If we can justify it, yes, absolutely!

We have plans for a number of cities/towns/villages, but if your area is en-route to another city/town/village that we're planning or developing, there's no reason we couldn't evaluate the possibility of providing services to your area as well.

FAQ: 

Coverage is dependent on your location. To get an idea as to whether you're covered, our interactive coverage map can help.

Simply check the box for the type of service you're looking for, type your PIN code in the box below and click the button. On the right side of the map, there's a legend to help you determine availability of that service in your area.

FAQ: 

Fair Usage (11)

Hayai has a fair-usage policy for most Flat-Rate plans. But we want it to be fair to you as well.

Short answer: No.

Long answer: Not currently, however, in order to make the experience better for our subscribers, we may look at bringing back Hayai Zone (as it was or in a new form) at some time in the future.

 

Following is a description of a feature Hayai does not currently offer and may or may not implement in the future:

The TRAI currently recommends a maximum of 1:50 for residential subscribers and 1:30 for business subscribers, but it should be noted that contention ratios can only apply to (truely) unlimited plans, which means if you're on a usage-based plan (including 95th percentile subscribers), the contention ratio is not a relevent measurement.

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Net Neutrality is a fairly long and complicated issue. On the whole, Hayai agrees with most of the basic principles: no paid prioritization, no blocking and no throttling.

WTTB stands for "Wireless to the Building" and is a new experiment Hayai is undertaking in order to reach areas Hayai can't normally serve with FTTB due to circumstances beyond our control which prevent Hayai from utilizing or building the necessary wired infrastructure.

Fundamentally, WTTB is similar to Fiber to the Building (FTTB) - the plans are the same (excluding All-You-Can-Eat and 95th Percentile) and your premises is wired with the same kind of cable BUT there is no cable from our nearest PoP (point of presence) to reach your building.

[This FAQ page exists for legacy reasons and no longer applies]

That all depends on how many active users there will be in your household and how much data you think you'll use.

If everyone is simply reading email or browsing the web but you're not downloading much or watching a lot of streaming video, you're probably OK with the lowest tier (currently 15mbit/s).

If you are doing a bit of downloading and/or streaming video, we figure about 25mbit/s per active user should be about what you need, so start with the middle tier (currently 30mbit/s)

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

No.

If a company name is entered on the registration form, Hayai will first check the company register to confirm the address of the business.

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Short answer: no.

Long answer: it depends how much.

The short version: Don't be a bandwidth hog.

The long version: Our Fair Usage Policy (FUP) is not designed to restrict usage, it's designed to ensure that network resources are available to everybody without significant/prolonged drops in speed.

While Hayai engineers both our core and delivery networks to be as congestion-free as possible, we reserve the right to implement traffic management within the network and on the network border under certain circumstances, which include but are not limited to:

Yes and no.

Some ports will be blocked for security reasons (25 outgoing and so forth) per international practices.

Things like Bittorrent, DC++ and online-games will work fine and are not blocked or shaped at present.

We're implementing a large P2P cache, and we're even experimenting with running a private torrent tracker for Hayai customers only (this way you can be sure that you are only using "Hayai Zone" bandwidth).

Hardware (9)

Find out more about the hardware Hayai provides & if your existing devices will work with Hayai or not

Almost any* broadband router you can purchase on the open market will be compatible with Hayai's FTTx services (except devices with ADSL/VDSL modems), however Hayai does maintain a short list of device brands and model numbers which we strongly recommend avoiding - reasons for avoiding are usually provided below.

FAQ: 

IPv4:

Residential: Typically not. We have a Dynamic DNS service available which is compatible with most clients and several routers.

Business: Businesses may be assigned a singular address or subnet. The network administrator will need to fill out an IP justification form. Pricing may vary according to the block size. Alternatively, businesses can available of Hayai's Dynamic DNS service which is compatible with most clients and several routers.

IPv6:

This depends on the plan you subscribe to and what provider you were with before:

FAQ: 

The advertising terminology used by ISPs around the world often confuses customers because it is different to the unit of measurement used by your computer when you're downloading a file.

Definitely - so long as it's compatible.

Some Hayai services may include a CPE/modem in the price of the service, and you are welcome to connect your own equipment to it (you will get instructions on how it will need to be set up), but if you have a router of your own that you wish to use, there are a couple of conditions:

FAQ: 

FTTH:

Hayai will provide appropriate hardware in order to access the service. This device does not incur any additional charges to you, but remains property of Hayai.

You may attach your own WiFi router if you wish or choose one of ours (at cost) - please refer to Residential Broadband Routers for more information.

FAQ: 

Within your premises:

If there is intentional damage or misuse, then you will have to pay for a replacement at cost.

If there is damage from other factors (such as fire, water or other accidental damage), this should be covered by your insurance, otherwise you will have to pay for a replacement at cost.

FAQ: 

FTTH:

Hayai will provide appropriate hardware in order to access the service. This device does not incur any additional charges to you, but remains property of Hayai.

You may attach your own WiFi router if you wish or choose one of ours (at cost or for rental) - please refer to Residential Broadband Routers for more information.

FAQ: 

Installation (13)

Find out more about installation charges & timeframes

If the new location doesn't have the necessary cabling or infrastructure (even in the same building), due to the time and cost of installing the necessary conduit we use to protect the cables from damage as well as the new cables being installed, we will need to charge for a fresh installation.

These charges can be waived under certain circumstances (such as signing a term contract).

We would prefer to have 30 days notice for any move, with a minimum of 7 days notice.

The simple answer: no.

The less simple answer is that it simply isn't feasible:

Phone Support

Hayai has a 24x7 hotline available for active subscribers for all of your support requirements.

You can also use other methods such as email, live-chat, Skype, and social-media (such as Twitter or Facebook) to reach us.

Quality Control

Hayai owned and operated networks: Hayai continuously monitors connectivity and network load to all Hayai-owned equipment and has contingency measures in place (such as redundant routes) in the event of an interruption on one or more network paths.

That depends on the service you're interested in.

Hayai Lite, WTTB and FTTH

These services are provided using Hayai's own infrastructure, so we are able to provide specific information as to which buildings have these services. Please refer to our coverage map at https://www.hayai.in/coverage.

WTTB stands for "Wireless to the Building" and is a new experiment Hayai is undertaking in order to reach areas Hayai can't normally serve with FTTB due to circumstances beyond our control which prevent Hayai from utilizing or building the necessary wired infrastructure.

Fundamentally, WTTB is similar to Fiber to the Building (FTTB) - the plans are the same (excluding All-You-Can-Eat and 95th Percentile) and your premises is wired with the same kind of cable BUT there is no cable from our nearest PoP (point of presence) to reach your building.

While there are typically installation charges according to the service chosen (you can find out the charges by clicking the "specifications" link below the pricing for the plans/services you're interested in), subscribing to Hayai online is FREE and we do not take deposits or advances of any kind. EVER.*

Payment of the installation charge and first month of service is due only when your installation is complete and the connection is active*.

We do not currently offer the option to pre-pay for service on a quarterly, semi-annual or annual basis, however we do have

We now have annual pre-paid options for some plans, whereas certain services or promotions may require a term contract (12, 24, 36 or 60 months).

 

Accounts will be billed either monthly (post-paid plans such as 95th percentile) or annually (pre-paid plans such as usage-based or all-you-can-eat).

We determine business plans according to the number of employees at the premises being connected.

A general guideline is as follows:

  • Small: <= 10
  • Medium: 11 to 50
  • Large: 51 to 200
  • Leased Line: 201+
Small variations may occur from time to time depending on the type of company and number of actual users.

No.

If a company name is entered on the registration form, Hayai will first check the company register to confirm the address of the business.

KYC Documentation Required

  • Photo proof of identity & signature
  • Proof of address
  • A self attested photograph (we will take this digitally at the time of installation, you will attest digitally)

You can use any of the following documents as proof of your identity:

  • AADHAAR Card
  • Income Tax PAN Card
  • Photo Credit Card
  • Voter ID Card
  • Passport
  • Arm's Licence
  • Driving Licence
  • Identity Card issued by Central / State Government

Residential:

FTTH/WTTB - 6 months*
Hayai Plus - 3 months* / Hayai Plus 1000 - 6 months*
FTTB - 1 month*
Hayai Lite - 3 months*

Small Business

6 months*

Medium Business

12 months*

Large Business

12 months*

Wholesale/Education/Government

12 months*

Term Contracts (all services/tiers)

Length of agreed term (usually 12, 24, 36 or 60 months)*

How long an installation takes may depend on a variety of factors, but connections are installed and activated on a "first come, first served" basis only. 

This depends on the plan you are subscribing to and what type of customer you are (residential/business, FTTB/FTTH etc)

For more information, please refer to the "specifications" for your chosen plan.

Net Neutrality (8)

Net Neutrality

Short answer: No.

Long answer: Not currently, however, in order to make the experience better for our subscribers, we may look at bringing back Hayai Zone (as it was or in a new form) at some time in the future.

 

Following is a description of a feature Hayai does not currently offer and may or may not implement in the future:

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Net Neutrality is a fairly long and complicated issue. On the whole, Hayai agrees with most of the basic principles: no paid prioritization, no blocking and no throttling.

Wire speed is what it sounds like: the speed at which the wire between your router and our equipment operates.

What "wire speed" means in real terms varies depending on which type of network you're connected to, but typically here's what you can expect:

While Hayai engineers both our core and delivery networks to be as congestion-free as possible, we reserve the right to implement traffic management within the network and on the network border under certain circumstances, which include but are not limited to:

Yes and no.

Some ports will be blocked for security reasons (25 outgoing and so forth) per international practices.

Things like Bittorrent, DC++ and online-games will work fine and are not blocked or shaped at present.

We're implementing a large P2P cache, and we're even experimenting with running a private torrent tracker for Hayai customers only (this way you can be sure that you are only using "Hayai Zone" bandwidth).

Downloads and Uploads are counted separately.

If you buy a plan that offers 100 Gigabytes of usage, you will be able to utilize 100 Gigabytes download + 100 Gigabytes upload, however, if you reach the usage limit in only one direction, the connection will stop working (for technical reasons)

Hayai's Data plans are limited only by how much data you purchase - we do not place speed limits on this service.

Our default usage-based plans include a set amount of data-usage (varies according to the plan), and is billed on a 30-day recurring basis. This data expires after 30 days or when it's used (whichever is first) and does not carry over to following months.

Download and stream more with Hayai Zone, FREE, without using any of your data!

Data included in Hayai Zone may include streaming content & files:

Policies (27)

Find out about Fair-Usage, Privacy, Security & other policies

Short answer: No.

Long answer: Not currently, however, in order to make the experience better for our subscribers, we may look at bringing back Hayai Zone (as it was or in a new form) at some time in the future.

 

Following is a description of a feature Hayai does not currently offer and may or may not implement in the future:

Understanding 95th Percentile Billing

The 95th percentile is a mathematical calculation widely used to determine billings for Internet connections that are provided as "burstable" (variable rate) bandwidth.

The TRAI currently recommends a maximum of 1:50 for residential subscribers and 1:30 for business subscribers, but it should be noted that contention ratios can only apply to (truely) unlimited plans, which means if you're on a usage-based plan (including 95th percentile subscribers), the contention ratio is not a relevent measurement.

The simple answer: no.

The less simple answer is that it simply isn't feasible:

Phone Support

Hayai has a 24x7 hotline available for active subscribers for all of your support requirements.

You can also use other methods such as email, live-chat, Skype, and social-media (such as Twitter or Facebook) to reach us.

Quality Control

Hayai owned and operated networks: Hayai continuously monitors connectivity and network load to all Hayai-owned equipment and has contingency measures in place (such as redundant routes) in the event of an interruption on one or more network paths.

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Net Neutrality is a fairly long and complicated issue. On the whole, Hayai agrees with most of the basic principles: no paid prioritization, no blocking and no throttling.

While there are typically installation charges according to the service chosen (you can find out the charges by clicking the "specifications" link below the pricing for the plans/services you're interested in), subscribing to Hayai online is FREE and we do not take deposits or advances of any kind. EVER.*

Payment of the installation charge and first month of service is due only when your installation is complete and the connection is active*.

We do not currently offer the option to pre-pay for service on a quarterly, semi-annual or annual basis, however we do have

We now have annual pre-paid options for some plans, whereas certain services or promotions may require a term contract (12, 24, 36 or 60 months).

 

Accounts will be billed either monthly (post-paid plans such as 95th percentile) or annually (pre-paid plans such as usage-based or all-you-can-eat).

Wire speed is what it sounds like: the speed at which the wire between your router and our equipment operates.

What "wire speed" means in real terms varies depending on which type of network you're connected to, but typically here's what you can expect:

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

We determine business plans according to the number of employees at the premises being connected.

A general guideline is as follows:

  • Small: <= 10
  • Medium: 11 to 50
  • Large: 51 to 200
  • Leased Line: 201+
Small variations may occur from time to time depending on the type of company and number of actual users.

No.

If a company name is entered on the registration form, Hayai will first check the company register to confirm the address of the business.

KYC Documentation Required

  • Photo proof of identity & signature
  • Proof of address
  • A self attested photograph (we will take this digitally at the time of installation, you will attest digitally)

You can use any of the following documents as proof of your identity:

  • AADHAAR Card
  • Income Tax PAN Card
  • Photo Credit Card
  • Voter ID Card
  • Passport
  • Arm's Licence
  • Driving Licence
  • Identity Card issued by Central / State Government

IPv4:

Residential: Typically not. We have a Dynamic DNS service available which is compatible with most clients and several routers.

Business: Businesses may be assigned a singular address or subnet. The network administrator will need to fill out an IP justification form. Pricing may vary according to the block size. Alternatively, businesses can available of Hayai's Dynamic DNS service which is compatible with most clients and several routers.

IPv6:

As Hayai is only required to comply with the laws of India and orders of Indian courts, Hayai will not entertain any requests of any kind from outside of India unless the same is also received by way of an Indian court and/or the DoT and/or TRAI, at which point, any and all requests affecting customers will be published in full on our website.

While we can see some of where the organizations pushing this bill forward are coming from, we do not think that these types of bills/laws/treaties are the way to go.

FAQ: 

The connection between you and our equipment is secured with industry-standard encryption and cannot be easily tapped in to in the same way that a copper connection can be without our authorization (the interfering party would need to have copies of our encryption keys)*

In addition, because the signal is not electrical, it requires more than simply twisting some wires together and guessing a password.

It is, however, up to you to keep yourself safe on the Internet - for example:

FAQ: 

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Short answer: no.

Long answer: it depends how much.

The short version: Don't be a bandwidth hog.

The long version: Our Fair Usage Policy (FUP) is not designed to restrict usage, it's designed to ensure that network resources are available to everybody without significant/prolonged drops in speed.

While Hayai engineers both our core and delivery networks to be as congestion-free as possible, we reserve the right to implement traffic management within the network and on the network border under certain circumstances, which include but are not limited to:

Yes and no.

Some ports will be blocked for security reasons (25 outgoing and so forth) per international practices.

Things like Bittorrent, DC++ and online-games will work fine and are not blocked or shaped at present.

We're implementing a large P2P cache, and we're even experimenting with running a private torrent tracker for Hayai customers only (this way you can be sure that you are only using "Hayai Zone" bandwidth).

Residential:

FTTH/WTTB - 6 months*
Hayai Plus - 3 months* / Hayai Plus 1000 - 6 months*
FTTB - 1 month*
Hayai Lite - 3 months*

Small Business

6 months*

Medium Business

12 months*

Large Business

12 months*

Wholesale/Education/Government

12 months*

Term Contracts (all services/tiers)

Length of agreed term (usually 12, 24, 36 or 60 months)*

If Hayai is required to block a website per a directive from the DoT or High Court of India, Hayai will comply accordingly

At that time, Hayai will post a copy of the notification publicly on our website.

FAQ: 

As we must only comply with the laws of India and any international treaties it may sign with other countries, we have no intention of responding to queries from foreign agencies unless an order is issued by an Indian court.

If an order is issued by an Indian court, the customer informed and the matter will be dealt with through the appropriate channels.

FAQ: 

Indian law requires that we do maintain (somewhat extensive) user logs for all access.

This is also one reason why we have added WiFi to all of our equipment - it saves you having to register the equipment with us and allows us to have a convenient central authentication system so that you may use your account anywhere you can find someone with an access point.

FAQ: 

Within Hayai's network, always, speeds are synchronous at up to 1Gbit/s. Outside of Hayai's network, it depends on the plan you have subscribed to:

Downloads and Uploads are counted separately.

If you buy a plan that offers 100 Gigabytes of usage, you will be able to utilize 100 Gigabytes download + 100 Gigabytes upload, however, if you reach the usage limit in only one direction, the connection will stop working (for technical reasons)

Terminology (14)

Find out more about data plans, flat-rate plans & the Hayai zone

Short answer: No.

Long answer: Not currently, however, in order to make the experience better for our subscribers, we may look at bringing back Hayai Zone (as it was or in a new form) at some time in the future.

 

Following is a description of a feature Hayai does not currently offer and may or may not implement in the future:

Understanding 95th Percentile Billing

The 95th percentile is a mathematical calculation widely used to determine billings for Internet connections that are provided as "burstable" (variable rate) bandwidth.

The TRAI currently recommends a maximum of 1:50 for residential subscribers and 1:30 for business subscribers, but it should be noted that contention ratios can only apply to (truely) unlimited plans, which means if you're on a usage-based plan (including 95th percentile subscribers), the contention ratio is not a relevent measurement.

[Some of the information on this FAQ page exists for legacy reasons and no longer applies]

Net Neutrality is a fairly long and complicated issue. On the whole, Hayai agrees with most of the basic principles: no paid prioritization, no blocking and no throttling.

WTTB stands for "Wireless to the Building" and is a new experiment Hayai is undertaking in order to reach areas Hayai can't normally serve with FTTB due to circumstances beyond our control which prevent Hayai from utilizing or building the necessary wired infrastructure.

Fundamentally, WTTB is similar to Fiber to the Building (FTTB) - the plans are the same (excluding All-You-Can-Eat and 95th Percentile) and your premises is wired with the same kind of cable BUT there is no cable from our nearest PoP (point of presence) to reach your building.

Wire speed is what it sounds like: the speed at which the wire between your router and our equipment operates.

What "wire speed" means in real terms varies depending on which type of network you're connected to, but typically here's what you can expect:

Hayai Plus is similar to Hayai's traditional FTTB service but is only available in certain areas.

Hayai Plus offers speeds up to 1gbit/s (like Hayai's FTTH service) but as with Hayai's FTTB services, Hayai Plus is delivered through a partnership with a large infrastructure provider which has built infrastructure in a number of service areas.

Hayai's standard FTTB and FTTH services are not available in Hayai Plus service areas due to the agreements we have in place for use of the partner infrastructure.

We determine business plans according to the number of employees at the premises being connected.

A general guideline is as follows:

  • Small: <= 10
  • Medium: 11 to 50
  • Large: 51 to 200
  • Leased Line: 201+
Small variations may occur from time to time depending on the type of company and number of actual users.

The advertising terminology used by ISPs around the world often confuses customers because it is different to the unit of measurement used by your computer when you're downloading a file.

As with download/upload speeds, there are no latency guarantees on standard broadband products (as opposed to leased-lines and other SLA-based connections).

However, we have set up a basic goal/guideline as to what we think you should get under normal circumstances:

Hayai's Data plans are limited only by how much data you purchase - we do not place speed limits on this service.

Our default usage-based plans include a set amount of data-usage (varies according to the plan), and is billed on a 30-day recurring basis. This data expires after 30 days or when it's used (whichever is first) and does not carry over to following months.

Download and stream more with Hayai Zone, FREE, without using any of your data!

Data included in Hayai Zone may include streaming content & files:

A Gigabyte is 1,073,741,824 bytes, 1,048,576 Kilobytes or 1,024 Megabytes.

What does this mean to you?

You could download:

  • 894,784 pages of plaintext (1,200 characters)
  • Between 500 & 1000 average web-pages
  • 4,473 books (200 pages)
  • About 350 digital pictures (with 3MB average file size)
  • About 200 MP3 audio files (with 5MB average file size)
  • About 1.3 700MB CD's
  • About 0.25 DVD's

Real-world downloading:

[This FAQ page exists for legacy reasons and no longer applies]

Flat-Rate is like but not the same as unlimited.

In an effort to offer more truth in advertising, we say our plans are "flat-rate" (as in price), rather than "unlimited" (as in usage), and consider the difference to be crucial to understanding how we are able to provide our services as we do.